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Uber CareersUber Careers

US & Canada Restaurant Delivery Person Project Manager

Community Operations
in New York, New York

About the Role

At Uber, providing excellent customer support to our users is a core feature of our product experience. For the Uber Eats space, it's imperative that we maintain that level of customer service while scaling and building new product offerings to meet the needs of a rapidly growing business.

As a Program Manager for the US&C Eats CommOps Delivery Person team, you are responsible for leading projects that improve the overall quality of Delivery Person customer support in the US and Canada markets. You will work closely with the other members of the Uber Eats support team, including analysts and content managers, to define and implement the desired service experience in our region. You will also be expected to work closely with our stakeholders in Operations and Product, and to work with our Global and Regional Community Operations teams towards shared goals.

What You'll Do

  • Plan and lead high-impact initiatives to improve the customer experience for Eats users
  • Work closely with our US/Canada operations and product teams to uncover and address customer experience pain points
  • Turn support data into actionable product, support, and operational improvements and insights
  • Drive continuous efforts to improve support infrastructure and processes
  • Become a subject matter expert and essential thought partner to regional leadership in developing a best-in-class customer experience
  • Work with counterparts in other regional and global roles in pursuit of these initiatives

What You'll Need

  • Minimum 2 years of prior work experience in program management or a related field (e.g., consulting, operations, etc.)
  • Experience managing cross-functional projects and stakeholders, powered by data-driven insights
  • Demonstrated success in uncovering data to inform customer-oriented decisions
  • Self-motivated with a strong affinity for strategic problem solving, driving action, and strong project ownership
  • Persuasive written and verbal communication skills
  • Highly structured and detail oriented approach to work
  • Demonstrated ability to juggle competing priorities

Bonus Points if

  • Previous customer support strategy and implementation experience
  • Experience using Salesforce
  • SQL Proficiency highly preferred

About the Team

Community Operations is pioneering how Uber manages restaurant, customer and driver people support around the globe. The team you will join has a mission to make customer experience our #1 competitive advantage. Join us in championing this mission until it's a reality.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.