At Uber, providing excellent customer support to our users is a core feature of our product experience. For the Uber Eats space, it's imperative that we maintain that level of customer service while scaling and building new product offerings to meet the needs of a rapidly growing business.
As a Program Manager for the US&C Eats CommOps Delivery Person team, you are responsible for leading projects that improve the overall quality of Delivery Person customer support in the US and Canada markets. You will work closely with the other members of the Uber Eats support team, including analysts and content managers, to define and implement the desired service experience in our region. You will also be expected to work closely with our stakeholders in Operations and Product, and to work with our Global and Regional Community Operations teams towards shared goals.
What You'll Need
About the Team
Community Operations is pioneering how Uber manages restaurant, customer and driver people support around the globe. The team you will join has a mission to make customer experience our #1 competitive advantage. Join us in championing this mission until it's a reality.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.