About the Role
Community Operations is pioneering how Uber manages rider and driver partner support around the globe and we're looking for a Program Manager for our Rider Account & Payment Team. You'll be responsible for developing and executing strategies and tactics to improve support performance and productivity for non-safety aspects of Rider Account support. You will also set goals to track success, all while consistently meeting customer expectations.
As the Rider Account Program Manager, you will advance initiatives throughout the organization by steering interdepartmental and cross functional teams to integrate process and technology improvements, as well as work closely with external stakeholders to stay up to date with the newest trends and launches. You'll need excellent stakeholder management, organizational, and problem-solving skills, as well as the ability to clearly communicate and present information to seek buy-in. Qualified candidates will also demonstrate creativity in identifying inefficiencies and implementing improvement ideas that help make systems more efficient.
What You'll Do
What You'll Need
About the Team
Community Operations is pioneering how Uber manages customer and partner support around the globe. The team you will join has one mission: Make Customer Experience our #1 Competitive Advantage. You and your teammates will champion this mission every day until there are no doubts it's a reality.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.