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Learning and Development Manager - Center of Excellence (Sao paulo)

Community Operations
in Sao Paulo, Brazil

About the CommOps Learning and Development Team at Uber :

The most successful consumer technology companies build a culture where everyone is involved in the learning processes, where they are constantly evolving, and finding new methods, and measurements of success. Put our people first is key as it enables a higher potential to deliver moments of truth. Our team is responsible to provide learning experiences with right methods at the right time. We strive to use technology and innovative methods to deliver high quality soft skills and continuous learning programs. We are a team working on giving world-class support to Latin America Support Partners, Greelights and Centers of Excellence.

About the Role

The COE (Center of excellence) Learning & Development Team is looking for a Learning & Development Program Manager who is driven and committed to strategically drive our learning initiatives within our various lines of business. This multifaceted role requires a strong knowledge and background in program management, training facilitation and curriculum development. The person in this role will be involved in all aspects of our learning solutions with a focus on facilitator led, e-learning and blended learning including analysis, program design, development, delivery, evaluation and people management within a training environment.

What you will do:

  • Conducts initial project scoping to understand requests from project sponsor and Subject Matter Experts (SMEs)
  • Works with project sponsor, management and SMEs to understand needs, make recommendations, and develop training to continuously improve employee performance
  • Identifies the target audience, the learning objectives, training materials needed, and assessment to gauge the learner's understanding and the level of mastery of the performance objectives
  • Creates training design consistent with adult learning theory that effectively conveys key information and achieves learning objectives
  • Identifies best instructional design techniques/modality to ensure maximum learner retention
  • Establishes rollout strategy/training plan
  • Measures the effectiveness of the training by reviewing learner feedback and testing data, addresses gaps as needed
  • Builds and maintains strong partnerships with Line of Business (LOB) and members of the project team based on a shared commitment to achieving business results
  • Develops and maintains a solid knowledge of LOB job roles, environment, goals, culture, key players, policies/procedures, etc.
  • Manages all aspects of training projects through the ADDIE process
  • Stays up-to-date with business changes
  • Updates training content, as needed, in a timely manner to reflect business changes

What you will need:

  • Bachelor's Degree in business or relevant learning program
  • 3 - 5 years of work experience with at least 2 years in Learning & Development / Project Management / Team Management
  • Advanced English conversational and written skills.
  • Previous experience analyzing business needs, designing, developing and evaluating training (preferred )

Bonus Points if

  • Formal knowledge of instructional design and curriculum management
    Instructional Design
  • Customer Service industry experience
  • Experience with business incubation and start-ups

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At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.