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Sr. Leadership & Organization Development Manager, US&C CommOps

Community Operations
Phoenix, Arizona |
San Francisco, California |
Chicago, Illinois

About the Role

At Uber, providing amazing support that establishes trust for riders and driver partners--our community--is the prevalent feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. To support our mission, we're looking for a Sr. Learning & Organization Development Manager to work alongside our US & Canada Regional Community Operations team to build and provide strategy and structure for the development needs of the org. This multifaceted role requires critical thinking and proficiency to establish and scale a learning strategy and deliver extraordinary learning experiences to our US&C teams. From Onboarding, employee and leadership development for various different roles within our organization - Exec and Senior Managers to first time managers and individual contributors - ultimately driving a leadership pipeline for career advancement. We are looking for experts with a history of developing and facilitating programs related to people management, stakeholder & project management, communication and key business skills.

This role is all about building a world-class leadership development foundation for all of our employees and we need a strategic leader with a desire to innovate and collaborate who can do this with us.

What You'll Do

  • Advise and partner with US&C Community Operations leadership, HR, and key stakeholders on identifying learning needs related to employee and leadership development
  • Create aligned strategy for development needs for region in partnership with US&C HR, Uber People Development and CommOps Global Development
  • Collaborate closely with Uber People Dev. team to understand initiatives and localize for US&C Community Operations teams
  • Partner with Global and regional Development counterparts to ensure alignment with centralized strategy and best practices for CommOps
  • Design and deliver multi-level development programs aligned with Uber Culture, values, skills and key competencies
  • Modify training programs, as necessary, to incorporate comprehensive evaluation strategies aligned with key metrics and US&C requirements
  • Monitor linkage between development strategy (including individual experiences) and improved employee and manager job performance
  • Evaluate development content utilizing measurement strategy to continuously upgrade experience and impact
  • Set yearly budget requirements and manage throughout
  • Be a passionate advocate for your US & Canada Community Operations organization by owning the holistic strategy for development
  • Be available to work a flexible schedule and travel, variable schedule(s) as necessary to meet the demands of the business

What You'll Need

  • 7+ years of experience in high growth organization where you were tasked with using data to drive people decisions; High growth, technology, learning & development management, development strategy, change management, business intelligence
  • Bachelor's Degree in business or human resources, communication or other development program; preferred Master's Degree in relevant program
  • The ability to self-serve, investigate and get the resources you require will make you much more effective in this role. Self-starter attitude is a must!
  • Understanding of core leadership principles : Problem-solving, decision-making, coaching, people management, communication, driving improvements, cultural carrier
  • Experience with facilitation of all levels of development and learning programs

Bonus Points if

  • Master's degree in a learning or HR focused program

About the Team

The Regional Community Operations Learning Team and Community Operations organization are the driving force behind our customer support. These teams are focused on ensuring we're delivering business driven results, and that those supporting these efforts are properly prepared.

About Uber


We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 600 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.