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Business Solutions Architect - ServiceNow

IT Eng, Engineering
in San Francisco, California

About the Role

As the ServiceNow Business Solutions Architect, you will be instrumental in designing, defining, administrating, executing, and maintaining software and system standards for Uber employees worldwide. Your decisions will contribute to a user platform and experience that is extremely efficient, scalable, and reliable. The BSA will advise the existing ServiceNow infrastructure with workflow design, provide guidance on day to day activities, and administration following industry standards. The primary focus will involve supporting GRC (Governance, Risk, and Compliance) aspects of Uber and will include translating business requirements to system configurations.

What You'll Do

  • Partner with business, enterprise architecture and IT to drive design for high performing applications
  • Facilitate research, evaluation, and design of new software solutions along with looking at poor-behaving software and finding ways to improve it
  • Ensure software meets all requirements of quality, security, modifiability, and extensibility
  • Thoroughly document all aspects of the systems and applications for future reference and maintenance
  • Locate and direct resolutions for critical issues related to systems and applications.
  • Mentor administrators/developers by sharing your skills and expertise as well as setting a positive example
  • Ensure application and solution design is compliant with enterprise architecture standards and enterprise reference architecture
  • Participate in in-depth evaluations for new technology platforms and make technical fit recommendations
  • Communicate complex technical issues and solutions to business and IT groups through concise communications
  • Ensure tracking and remediation of technical debt
  • Execute regular architecture assessment exercises
  • Understand, advocate and improve upon technology strategy, frameworks, standards, and best practices across the enterprise.

What You'll Need

  • Experience with the SNOW GRC modules
  • Experience with risk & security related modules (e.g. SecOps, CMDB, and TPRM)
  • Sound data modeling in order to facilitate design discussions
  • Hands-on experience with REST APIs and JavaScript
  • Up to date knowledge of relevant technical applications with good knowledge of quality standards and best practices
  • ServiceNow platform experience is required
  • Ability to articulate complex solutions and roadmaps to senior-level executive customers.

About the Team

We're looking for team players with natural IT intuition who can work harder, faster and smarter while taking technical excellence to a whole new level. Our mission is to enhance Uber's risk posture through our toolset, integrations, and platforms. You will work closely with a highly capable team of engineers, business systems analysts, and program managers to ensure Uber is achieving compliance from an IT perspective.

Compliance is one of Uber's most important goals. Our team uses state-of-the-art technology coupled with Uber's own world-class platforms to ensure we are meeting our compliance objectives. Join us in making a positive impact on the world through our compliance initiatives by supporting Uber.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.