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UX Research Operations Manager

in San Francisco, California

About the Role

Uber is changing the way the world moves. Our UX Research and Design teams are leading these changes by uncovering what matters most to our users and informing how we can design and build products and services that add value to people's lives. The UX Research Operations team collaborates with researchers to support their study goals and organize the planning and execution of UX research projects. They also work closely with Design Operations on overlapping initiatives and broader processes..

The ideal candidate excels at driving operational efficiency, coaching project management skills, and fostering a can-do, inclusive, and innovative culture for their team. You are a leader with a keen eye for detail, excellent process analysis capabilities and strong program management skills. You have a solid understanding of the UX design process and participant recruitment as a key research workflow.

What You'll Do

  • Lead a team driving frictionless workflows for performing UX research at scale across the globe. This includes tactical support for individual research projects as well as strategic preparation of the infrastructure for future initiatives.
  • Provide oversight of core research workflows such as participant recruitment, survey distribution, data collection logistics, and vendor engagement
  • Develop approaches to assess stakeholder needs and devise prioritized, well-defined projects that address identified challenges and opportunities
  • Coach team members throughout the execution of study support while fostering improved efficiency
  • Assign incoming requests and supervise Recruitment Coordinators throughout the execution of study support
  • Reinforce the team's mission, keeping it aligned with the broader visions of the UX Research team and the company at large
  • Promote compliance with Uber policies and adoption of best practices in all research activities

What You'll Need

  • 3+ years experience, 1+ years in manager or lead role
  • Proven track record performing management and/or leadership responsibilities with empathy, authenticity, inclusivity, and fairness
  • Exposure to a research setting supporting in-person data collection or customer facing work in the tech industry
  • Experience concurrently coordinating multiple fast-moving projects of varying levels of complexity
  • Operational mindset that drives efficiency across the team while maximizing their overall impact
  • Creative, analytical, and methodical in approach to problem solving - able to identify problems others missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward
  • Excellent communication skills--you can quickly establish an easy rapport with a wide variety of people through both speaking and writing
  • The ability to adapt to shifting priorities and evolving stakeholder needs with resilience and humility
  • Advanced relationship-building skills that can promote collaboration with other teams from Legal, Safety & Security, Communications, Community Operations, etc.
  • Familiarity with the UX product development process, UX research methods, and their supporting software tools

About the Team

The UX Research Operations team collaborates with researchers to support their study goals and organize the planning and execution of UX research projects. They also work closely with Design Operations partners to ensure consistent shared processes. Our core objectives are to provide high quality and reliable research participants; create thoughtful, targeted and effective communication; and develop the operational infrastructure to support a growing international research team.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.