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Senior User Experience (UX) Researcher

in Seattle, Washington

About the Role

A Senior level research role at Uber is special, your mission is to inform and influence product decisions with exceptional insights about people, technology and services in our current and future world. You will have a deep impact across a wide variety of business and technology decisions spanning multiple initiatives and locations. You'll work on the heart of what makes Uber magical for riders and drivers around the world. You'll work on big new ideas that will redefine core Uber experiences. You'll play an integral role in crystallizing user problems, project vision, and strategy to find inspiring new ways to Uber a uniquely convenient transportation option.

What You'll Do

  • Design and conduct qualitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products
  • Design and conduct quantitative studies, such as structuring and analyzing surveys to evaluate the impact of product changes and gather insights at scale
  • Identify and explore new opportunities through creative research methods and co-design sessions to help define product roadmaps, vision, and strategy
  • Collaborate closely with other researchers, designers, product managers, data scientists, marketing and operations managers, and engineers to ensure research you deliver is integrated into every aspect of the product and provides a holistic view of our users
  • Synthesize and communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops and any other novel, creative approaches that you invent
  • Adapt and innovate research methods to meet product needs by delivering high quality insights in a fast paced work environment, and by contextualizing for specific use cases across products such as car rides, food delivery, and couriers
  • Build empathy across the organization to improve the products we build for our riders, driver-partners, couriers, and employees in cities all around the world and always champion for our users

What You'll Need

Minimum qualifications:

  • BA/BS degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience
  • 5 years of experience in a product development research setting
  • Ability to travel within the United States and abroad

Preferred qualifications:

  • MS or PhD degree in Human-Computer Interaction, Psychology, Statistics, Computer Science or a related field
  • Track record of demonstrating excellent command of research questions within a given domain and of technical tools for the analysis of data within that domain
  • Previous experience driving research programs that have had a lasting impact on product and design decisions


  • Familiarity with a programming language commonly used for data manipulation and computational statistics (such as Python, R, Matlab, C++, Java or Go), and in SQL
  • Previous experience conducting research in other global regions and working on products with global impact
  • Previous experience identifying, onboarding, and managing external research, translation, transcription, and tools vendors

About the Team

The Design team's mission is to provide the most dependable, affordable, and delightful way to get you everywhere you need to be. And we do it one person at the time for more than 100M people a month in more than 600 cities around the world. In the Seattle Design Studio we work on a wide variety of high impact design projects for both Riders and Drivers, crafting experiences that connect the physical and digital world. We're building an inclusive, growth oriented team of passionate and talented designers who are tackling complex and impactful problems.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.