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Senior Business Transformation Analyst (Reporting and Analytics), APAC Organizational Excellence

Community Operations
in Clark Freeport, Philippines

About the Role

Job Definition:

  • Monitor, participate, and document process improvement projects to drive better performance and profitability
  • Partner with Leadership Team to identify efficiency and cost savings projects to achieve strategic objectives
  • Provide both consultation and direction to Operations leads, Departmental leads, and Business analysts to achieve internal and external goal

Job Scope:

  • Develops innovative solutions that improve COE's performance and uses cost-benefit analyses in decision-making for the short and long-term
  • Develops, implements, and governs new processes for specific functions, providing visibility to the milestones and performance across all functions
  • Ensures end to end implementation of solutions according to high-performance benchmarks and standards

What You'll Do

  • Coordinate with other members of the Community Operations team to measure the impact and efficiency of new products and business processes
  • Build and maintain detailed models/dashboards for city-level, regional, and global reporting
  • Develop analytical frameworks to support the company in new markets and products
  • Identify operational weaknesses and help improve or innovate new processes to keep support teams as efficient as possible\
  • Coordinate with multiple teams for regional and site level projects to be able to monitor, support and secure on-time project completion which deals with quality and service improvements, creating and improving capabilities, data analytics, migrations, people initiatives, reporting improvements, process standardization as well as keeping track of plans, quality and timelines for such activities
  • Provide estimated work efforts, identify project milestones and handle necessary resources accordingly, while driving adherence and compliance with deadlines on deliverables as assigned to projects
  • Track progress, understand dependencies, communicate status to upper management and project stakeholders, and facilitate and coordinate schedules for meeting either locally or across sites
  • Proactively work to remove obstacles and enable forward momentum and progress. Manage issue escalations and provide support to teams balancing competing priorities.
  • You will also need analytical skills to be able to solve problems that may come up during a typical workday.

What You'll Need:

  • You have over 5 years experience in an analysis role or a business role working closely with analysts and Operations teams
  • You possess strong Reporting and Operational skills, business insights, and critical thinking ability including finding trends from data and driving business recommendations
  • You are an excellent communication and possess solid project management skills
  • You have strong experience in various systems such as Tableau and/or Excel/Sheets
  • You have proven ability to be organized and detailed in completion of tasks
  • You have strong interpersonal skills and ability to influence and motivate people at all levels across a broad variety of job functions
  • You possess Excellent written and verbal communication skills
  • You have demonstrated analytical success and the capacity for developing / understanding strategy
  • You have hands-on experience executing an initiative from start to finish. Achieves project goals while managing scope, time, quality and risk. Learns from failures as well as successes.
  • Excellent organizational skills to juggle many tasks without losing sight of the highest priority items. Ability to stay focused under pressure, prioritizing and managing and/or supporting multiple projects simultaneously in a fast-paced environment
  • Ability to understand complex concepts and work across multiple functions and teams. Demonstrate initiative, persistence, ability to problem solve, and enthusiasm for learning new skills.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.