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Senior Product Manager - JUMP Field Ops

Product Management, Product
in San Francisco, California

About the Role

As a Senior Product Manager on the New Mobility team focusing on micromobility, you'll be at the forefront of ushering in Uber's next chapter as it expands beyond ridesharing. You will be responsible for unlocking the most scalable and cost-effective field labor model while delivering a seamless experience to all mobile operators.

What You'll Do

  • Own the product suite for field technicians, independent contractors and third party vendors
  • Transform customer insights along with complex operations, supply chain and hardware constraints into a winning strategy and prioritized product roadmap
  • Partner with the Hardware, Operations, Ops Engineering, Design, Data Science and (physical) Infrastructure teams to define and productize the most efficient in field workflows
  • Scale and innovate within the gig economy program and establish the JUMP outsourcing program
  • Define, prioritize and achieve key targets in business metrics, user experience and engagement

What You'll Need

  • Minimum 6 years rapid, global scale Product Management experience
  • Strong customer empathy, communication and partnership skills - this will be an extremely cross-functional role, with stakeholder teams spanning multiple offices globally
  • User-centricity - examples from your past of product challenges that you powered through because you were unwilling to make your problems your users' problems
  • Finger-tippiness with data - you just go get the data you need with no muss/fuss and can whip it into an insightful story with no help. You know how to leverage data to make decisions without getting stuck in analysis paralysis.
  • A passion for operations / logistics and a strategic, growth-centric outlook on scaling new business lines
  • Hands-on mindset with a willingness to get in the field and solve complex problems at the intersection of operations and technology
  • Logistics and/or operations experience a plus

About the Team

The eMobility Fleet team builds the platform, products, and algorithms responsible for the real-time management and optimization of Uber's Light Electric Vehicle (LEV) fleet. We are solving NP-hard algorithms and economic optimization problems at scale, in real time, making decisions based on up-to-the-second data as well as forecasts of the future. Join us in defining Uber's next big chapter!

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.