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Sr. Account Manager - Sub Saharan Africa

Sales, Business Development & Sales
in Johannesburg, South Africa

About the Role

As an Account Manager, you will be instrumental in driving revenue-generating growth and retention initiatives. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you uniquely qualified to advocate for the Uber for Business customer base and to guide internal strategy. You will work on a global scale to grow Uber's business, with the goal of making every trip a business trip

What You'll Do

  • * Work with the Account Executive team to develop territory and account specific success plans and ensure a seamless transition from Sales to Customer Success.
    • Drive revenue for Uber for Business throughout the post-sales lifecycle: increase overall ridership and product utilisation, up-sell new products and services, identify and close new business within existing accounts, convert to multi-year agreements, and minimize churn.
    • Meet or exceed all assigned expansion/up-sell/retention revenue targets.
    • Develop excellent relationships with key clients, providing support during initial solution implementation and employee on boarding, recommendations and advice around best practices, guidance during new product/feature launches, and help resolving any product issues or concerns.
    • Bring innovative approach to client on boarding and solution adoption within the prescribed time frames.
    • Return important customer data and insights to the Product team, with the goal of influencing internal strategy and securing the success of the Uber for Business customer base.
    • Work with the EMEA Account Management Head in developing and iterating on a prioritisation model, operational infrastructure, internal tools and processes.
    • Create a Customer Success plan/playbook that will be used to scale globally and train our growing team.
    • Communicate effectively and efficiently via phone, email and in-person meetings.
    • You will be required to travel from time to time, to markets in SSA.
    • You will need to have a minimum of 5 years in relationship management.

What You'll Need

  • 5 Minimum Years of Experience with Relationship Management

About the Team

Uber for Business (U4B) is a transportation management platform that provides companies and their employees reliable, comfortable and safe rides, while dramatically reducing the cost on employee transportation. The platform includes advanced features like an expense code dropdown within the Uber app, dashboards/reporting for business administrators to manage budgets and enforce ride policies, account management, and premium support. Uber Health, Uber Central, and Uber Events are also part of the U4B suite of solutions.

For the employee, it streamlines the payment and expensing process, saving hours of time, and improving employee productivity and happiness.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.