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Greenlight Learning and Development Manager

Community Operations
in Sao Paulo, Brazil

About the Role

As the Greenlight Learning and Development Manager, you will focus on developing and empowering the Greenlight staff through world class learning tools and trainings that scale. You will be responsible for the design, development, and execution of learning and development programs that equip Greenlight staff with the tools they need to succeed in their role. Ultimately, the training curriculum you design and develop will grow and strengthen Uber's network of driver-partners by ensuring that their in-person experience is overwhelmingly positive.

What You'll Do

  • Conduct needs assessments to identify where training or other learning programs can help our Expert staff deliver a better experience for driver partners
  • Articulate and promote employee development actions
  • Design creative, effective, and scalable programs that develop and engage all levels of Greenlight staff
  • Align training curriculum to Greenlight business objectives, ultimately focused on building programs that assist our goal of getting more drivers on the road
  • Develop course materials for Uber Experts and Greenlight Managers to support a variety of delivery types, including self-paced, eLearning, webinar and leader-led
  • Evaluate the effectiveness of your training program and make modifications based on findings

What You'll Need

  • A minimum of 3 years of experience as an instructional designer or Learning & Development manager is expected, but we will consider candidates with less experience if they meet our other requirements
  • Proficiency with online and elearning software such as Articulate, Captivate, or Camtasia
  • LMS (learning management system) experience
  • Familiarity with adult learning theories and methodologies (such as ADDIE, SAM, AGILE)
  • Exceptional communication skills and the ability to synthesize and simplify complex topics and procedures
  • Willingness for occasional domestic or international travel

About the Team

Uber's Global Greenlight Program team is part of Uber's Global Operations team. The Greenlight Program team implements strategy, planning, innovation, and business development for the company's global network of Uber Greenlight locations, our in-person locations that serve drivers. These locations are one of the company's key growth channels for getting drivers on the road and keeping them engaged with Uber. Greenlight locations are staffed by Experts (our in-person support specialists) as well as their leads and a location manager.


At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.