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Program Manager, Safety Support

Community Operations
San Francisco, California |
Chicago, Illinois

What You'll Do

  • Build a best-in-class support experience for customers during their most critical moments on the Uber app.
  • Improve operational performance by using a data-driven approach for issue identification, root cause analysis, and improvement rollouts.
  • Ensure projects are properly defined and scoped with charters that include well-written problem statements, quantifiable goals, and baseline data.
  • Develop a reporting cadence on performance, trends, and projects designed to standardize, improve processes, and enable better performance of the program.
  • Coordinate across functions and departments to tightly align stakeholder goals for content, analytics, quality assurance, and site operations.

What You'll Need

  • Minimum 4 Years of experience in program management
  • Experience in insurance, safety, or customer support a plus

About the Team

Community Operations is pioneering how Uber manages rider and driver partner support around the globe. US & Canada Safety Support is a customer service program focused on regional support operations, chartered with driving collaboration, and defining and delivering on a best-in-class safety support program.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.