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Regional Facility Manager, Western & Southern Europe

Workplace, People & Places
in Paris, France

About the Role

Uber's Facility Service Delivery Manager is responsible for clearly defining the desired customer experience and expected quality levels to be delivered in each Uber location in their region. The outsourced FM service provider will consequently be responsible for the success of the delivery. You will report to the Regional Facilities Manager EMEA. This position is highly visible and requires interfacing with all levels of the Uber organisation on every aspect of FM delivery in your region. You will need to understand the company's business goals, growth plans and future direction and help translate those into Facilities strategic objectives. As main point of contact for the FM service provider, you will enable their evolution to a true strategic delivery partner, who understands Uber's culture and lines of business and can deliver accordingly.

What You'll Do

  • Focus on Key Performance Indicators and Service Level Agreements to clearly define the desired outcomes (goals/objectives) for the service provider.
  • Manage the Internal relationship with Uber stakeholders.
  • Focus on the implementation of the strategic goals and objectives for Facilities Management.
  • Educate the FM service provider on Uber business needs.
  • Ensure the FM service provider delivers the desired outcomes established in their contract and scope.
  • Closely collaborate with the FM service provider to identify new requirements and services that could be included to the contracted scope.
  • Own Operating Expenses (OPEX) budget and spend management for their respective portfolio.
  • Ensure corrective actions are taken to maintain OPEX within the approved budget.
  • Manage non-capitalized projects demonstrating Project Management and stakeholder management abilities.
  • Partner with FM service provider to achieve savings and cost efficiency.
  • Act as a key element of the FM governance structure to ensure continuous improvement for facilities management in the region.
  • Focus on end customers/user satisfaction.
  • Build strong relationships with internal partners such as Technology (IT), Audio Visual (AV), Security, EHS and support areas (Legal, HR).
  • Serve as an escalation point for the FM service provider and stakeholders regarding facilities related activities.
  • Maintain the Change Control Process from Uber's side.
  • Manage communications to the end-users and business.

What You'll Need

  • Minimum 10 years experience in Facility Management, including managing outsourced service providers

  • International scope and experience of working across a complex real estate portfolio is a plus

  • A passion and vision for creating an exceptional client experience

  • Excellent verbal and written communication skills

  • Fluent French speaker

  • Excellent organization and Customer Service skills

  • A drive to excel and a strong sense of responsibility

  • Ability to manage multiple assignments simultaneously

  • Strong analytical and financial skills required to synthesize complex and diverse data, with strong risk management and impact analysis skills

  • Computer savvy, highly proficient in creating presentations, schedules, budgets and financial models

  • Confident in presenting ideas to large and small audiences and reaching out to all levels of the company

  • Flexible, positive and focused on the employee experience

  • Ability to travel frequently

About the Team

Workplace is split into three distinct teams, Transaction Management, Project Management and Facilities Management (FM). The FM team owns the end user experience, realised through the outsourced EMEA Strategic service delivery partner.

Key focus for the whole team in the coming years is realisation of new real estate strategy including new talent hubs in key cities, bringing the new organisation to life including governance and enablement of the new outsourced service delivery partnership. Furthermore, improving our internal financial transparency and reporting is a critical part of the work ahead.

This role in WSE has counterparts for NEE and MEA and works with numerous specialist and fellow enabling functions such as occupancy planning, Health & Safety, Security, Business Management and Finance.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.