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Head of Account Management and Client Success, U4B ANZ

Sales, Business Development & Sales
Sydney, Australia |
Melbourne, Australia

About the Role

As Head of ANZ Account Management and Client Success for U4B, you will be instrumental in driving revenue-generating growth and retention initiatives.

Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you uniquely qualified to advocate for the Uber for Business customer base and guide internal planning.

You will manage a high-performance team and will build U4B internal relationships with all Uber's stakeholders. You will be corporate client's main advocate internally and UBER's main advocate in the B2B landscape.

You will work on a global scale to grow Uber's business, with the goal of making every trip a business trip.

What You'll Do:

  • Work with the Sales Leaders to develop improvement plans and ensure a seamless transition from Sales to Partner Management**
    **
  • Drive revenue for Uber for Business throughout the post-sales lifecycle: increase overall ridership and product utilization, upsell new products and services, identify and close new business within existing accounts, convert to multi-year agreements, and minimize churn
  • Meet or exceed all assigned expansion/upsell/retention revenue targets
  • Develop meaningful relationships with key clients, providing: support during initial product implementation and employee onboarding, recommendations and advice around best practices, guidance during new product/feature launches, and help resolving any product issues or concerns
  • Return important customer data and insights to the Product team, with the goal of influencing internal planning and securing the success of the Uber for Business customer base
  • Work with the Client Strategy & Success Lead to develop and iterate on a prioritization model, operational infrastructure, and internal tools and processes.
  • Create a Partner Management plan that will be used to scale globally and train our growing team
  • Communicate effectively and efficiently via phone, email and in-person meetings
  • Lead and inspire a high-performance team of customers success managers in order to excel all proposed goals

**What You'll Need:

**

  • A minimum of 8 years of B2B Account Executive, Account Management or Business Development experience is expected, but we will consider candidates with less experience if they meet our other requirements
  • A minimum of 5 years leading a high-performance team is expected

  • Proven record of managing customers and partners including preparing and delivering first-class clients' presentations

  • Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs
  • Knowledge and insight that allows you to make excellent, data-driven decisions -- ideally strategy and analytical expertise
  • Resourcefulness, go-getter attitude- Uber is committed to constant improvement. You're excited to help create a product with value.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.