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Team Lead - Uber Freight, Krakow COE

Community Operations
in Krakow, Poland

About the Role

Trucks move everything you buy, why shouldn't booking a truck be as seamless as booking an Uber?

Uber Freight connects shippers with truckers, much like the way the Uber connects riders and drivers. Our team believes that empowering truck drivers will bring more open, efficient, and increasingly safer transportation to our roads. We are a team of sharp, entrepreneurial individuals who are redefining the movement of goods around the world. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today's toughest challenges in transportation.

What you'll do?

  • Lead, motivate, and develop high performing teams of Carrier and Engagement Specialists within a time-sensitive and demanding environment to deliver on operational key performance indicators (KPIs)
  • Stay present and available for your team (~10 representatives); this includes covering the floor, answering questions, hosting weekly 1-on-1 meetings, and providing real-time feedback
  • Coach Carrier and Engagement Specialists and drive performance to serve our carrier and shipper communities
  • Audit your team's performance with weekly audits and coach towards progressive improvements; identify opportunities for additional training & development
  • Manage enforcement of policies, including attendance; create and distribute reports to Freight management, provide Senior Leadership with daily snapshots of team's performance; escalate issues to Senior Leadership as necessary
  • Act as a Subject Matter Expert (SME). Identify trending issues head-on and guide CSRs do the same in their daily work

What you'll need?

  • Good knowledge of English (written and spoken)
  • 2+ years of experience in the logistics industry
  • Experience in leading and managing teams - a minimum of one year
  • Proven ability to manage effectively, set team goals, develop people to their highest levels of performance, and guide through challenging situations
  • Exceptional communication skills. Your communication style is flexible to the situation. From communicating updates to your team, to discussing metrics with key stakeholders, or presenting to management, you communicate clearly and with a purpose.
  • Passion for helping others and creating support experiences that exceed users' expectations.
  • Ability to troubleshoot problems and find speedy resolutions.
  • Skilled at handling multiple issues at once
  • Motivational skills - your team depends on you to inspire them to reach their full potential.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.