About the Role
The Operations team leads our vision, strategy, execution and tactics for our Driver and Rider Operations in Hong Kong. Operations is all about running our business on the ground and helping our riders and driver partners get the most out of Uber's platform in Hong Kong.
We are seeking a Senior Operations Manager, Rider and Product Lead to holistically own all aspects of the Rider customer journey, grow our user base and enhance our Product Portfolio for stronger product market fit and segmentation.
Reporting to the General Manager of Hong Kong, this role will involve huge cross-functional collaboration across marketing, customer support, business development, finance, tax, legal, policy and communications. We are looking for an exceptional project manager with intimate product understanding, who is able to coordinate across all these groups to deliver a successful rider and product strategy and execution plan.
The ideal candidate possesses superb analytical skills, and is also passionate about teamwork and has prior experience managing a team to deliver results.
Examples of areas you will be working on are understanding rider preferences and behaviour, segmenting our rider base, boosting our rider acquisition and retention efforts, tailoring our value proposition to rider needs and deciding on new product launch approach and timeline.
What You'll Do
What You'll Need
About the Team
Hong Kong is on the largest markets in the world and has significant growth potential for our products and services. The density of the city with an inconvenient last mile and robust public transportation creates a unique environment for integrated personal mobility in the future. Our goal is to provide reliable, convenient and affordable point to point transportation for the benefit of the people of Hong Kong and make life easier for everybody.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.