About the Role
At Uber, providing excellent customer support to our users is a core feature of our product experience. For the Uber Eats space, it's imperative that we maintain that level of customer service while scaling to meet the needs of a new and rapidly growing business.
As a Program Manager for Uber Eats CommOps, you are responsible for leading projects and lines of business that operationalize business policies in the customer support experience. You will work closely with cross-functional business partners to define and implement the desired service experience in the US & Canada while measuring success and optimizing processes to drive Restaurant experience on the Uber Eats platform. You will also be expected to work closely with our stakeholders in Sales, Operations, and Product, and to work with our Global and Regional Community Operations teams towards shared goals.
What You'll Do
What You'll Need
Bonus Points if
About the Team
The Uber Eats CommOps Restaurant team is responsible for the customer support experience for all Uber Eats Restaurants in the United States and Canada.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.