About the Role
The BI Lead on the Community Operations (CommOps) Global Strategy & Planning (S&P) team will lead a team that focuses on "data foundations". You will work closely with product, data engineering and business teams to design, build, maintain and communicate (1) the data infrastructure to serve CommOps' business needs, (2) key metrics and their calculations for all of CommOps, and (3) scalable dashboards and reports to communicate these metrics and insights to all of Uber. This role has global scope and spans across all of Uber's businesses (Rides, Eats U4B, Bikes, Freight, Elevate and more). You will work with key stakeholders to manage project intake, prioritization, and staffing, and coach and develop team members to deliver high-quality work.
The ideal candidate is an expert at working with large data sets, has experience with data visualization, and is passionate about data and analytics. They will also have strong stakeholder management skills, and the ability to build consensus by clearly communicating and presenting information. Finally, candidates must be passionate people managers, excited to develop a team of analysts.
About the Team
Community Operations (CommOps) is the voice and face of Uber, and its largest org (10k+ employees). We work across the platform (Rides, Eats U4B, Bikes, Freight, Elevate and more) and are responsible for customer support, social media, sales / conversion, and safety response. We are also the Voice of the Customer to the Tech/Ops teams.
The Global S&P A&I team is the central Analytics and Insights (A&I) team for CommOps. We have three broad purposes - (1) Own CommOps' data integrity and quality, and metrics definitions and reporting, (2) Inform CommOps leadership's priorities by generating high-value analytical insights, (3) Support CommOps global teams' A&I needs. Our projects are typically broad in scope, which means there is tremendous opportunity to make a huge impact on the business.
What You'll Do
What You'll Need
Bonus Points if
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.