About the Role
Work alongside our Community Operations team, Regional Comm Ops and own the implementation of on-the-ground training and employee development programs at the COE and BPO for ALL ANZ+NA LOBs.
This multifaceted role requires strategic thinking and excellence in learning design & development, building, tailor-fitting (to the needs of participants) and executing detailed learning plans (using effective training methodologies) and an understanding of how to analyze, track and report the effectiveness and quality of the learning experience and its impact to performance.
CommOps is all about process efficiency, and as a Sr. Learning Specialist, you would be ensuring that these teams of rockstars are able to continuously provide world class support to everyone involved in the Uber experience. This role is about building a solid foundation for our COE and BPO (ANZ+NA) Learning programs, scaling it beyond what is today, and pre-empting what it will need to be tomorrow.
What You'll Do
About the Team
Providing amazing support that establishes trust for riders and driver partners--our community--is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. Our Community Operations Managers and Community Support Teams are built upon the foundation that is laid during the learning and on-boarding time. CommOps is all about process efficiency, and the team helps to ensure that these teams of rockstars are able to continuously provide world class support to everyone involved in the Uber
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.