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Program Manager- Maps Editing, GSS

Program Management, Product
in Bangalore, India

About the Role

As a program manager within the Map Editing Vertical, you will drive strategy, influence policy, establish workflows and manage resources deployed at a vendor partner and deliver against the roadmap established with cross-functional stakeholders such a Product Management and Engineering. You will own the operations planning, execution and delivery.

What You'll Do

  • Own and lead key strategic projects for the team
  • Collaborate with key stakeholders to drive and track progress against deliverables and target timelines
  • Manage MSP/BPO relationships to ensure deliverables and SLAs are met, taking corrective action when they are not, while maintaining a focus on cost and quality
  • Drive innovation and establish processes that deliver continuous improvement across all operational activities
  • Drive decision making and consensus for the right solution to issues when multiple approaches could be feasible
  • Establish best practices across similar workstreams such that they are re-usable
  • Identify tool/process opportunities and influence development teams to deliver enhanced functionality
  • Establish measurement metrics and methods for tracking work productivity, utilization and quality
  • Communicate strategy and progress with senior management and cross-functional teams
  • Represent production in key discussions that impact production delivery or goals

What You'll Need

  • A minimum of 5 years of industry/consulting experience in project or program management, global operations, or related fields
  • An MBA from a top-tier business school is good to have
  • Persuasive written and verbal communication skills with the ability to influence stakeholders in diverse functions and teams
  • Should be a structured thinker, with attention to detail while possessing a strong action bias
  • Should be able to take independent decisions based on the data and also can work with ambiguity
  • Highly organized. Excellent organizational skills to juggle many tasks without losing sight of the highest priority items
  • Ability to manage risks and mitigate these across the program
  • Results oriented. Detail oriented. Driven. Take initiative without being asked. Creative. Team player.

Bonus Points (Optional)

  • Experience on map creation tools (e.g. QGIS)
  • Knowledge or interest in GPS or mapping technology
  • Experience in map creation domain
  • Worked at a high paced,fast-growing, scrappy tech startup
  • Have led or been part of scaled operations teams and worked with vendors

About the Team

The mission of the team is to design, incubate and deploy solutions that use ground truth & human judgement to scale Uber's best ideas globally. In India, the team is spread out over Hyderabad and Bangalore and supports multiple workflows spread across the 3 verticals of Digitization, Product Development Services and Globalization. We drive end to end operations strategy and manage large scale ops programs for various teams within the Tech organization.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.