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Head of US&C Central Operations - JUMP

Central Operations, Operations & Launch
in San Francisco, California

About the Role

We are looking for a leader for our United States and Canada Central Operations team. This team is tasked with being the voice of our City Operations Teams in the region and with the ownership of key operational workstreams to support those operations. This team must ensure effective communication between US & Canada operations leadership, other key stakeholders' organizations, and develop effective launches of our centralized operational processes. This role will work closely with the senior leadership of the NeMo Ops organization as well as many other functional stakeholders within JUMP. A passion for empathetic leadership and learning is a must. This role needs to have a proven background in people and organizational management and communication with a broad range of audiences.

What You'll Do

  • Lead a team of talented, passionate and diverse people - championing our culture and employee brand
  • Manage, coach and develop 25+ experienced, ambitious and high performing team members across the United States, including several Managers, Senior Managers, and their organizations
  • Execute the organization's vision and overall goals and strategy
  • Understand and support key business needs from our operations teams across the globe
  • Ensure functional stakeholders are aligned on key objectives and plans for our operation
  • Develop deep operational and JUMP business expertise and build long term capabilities needed for the business to ensure its profitability and growth

What You'll Need

  • A minimum of 7 years of relevant experience in industrial or franchise operations leadership with experience leading large teams
  • Passion for engaging senior stakeholders and leading and working with cross-functional groups
  • Demonstrated ability to use data to help solve business problems
  • Outstanding team management, development and coaching appetite and ability
  • Experience with data-based decision-making, exercising good judgement in ambiguous circumstances, and effectively communicating across a diverse team.
  • You are a clear and concise communicator with the ability to synthesize a lot of information quickly and highlight the key insights.
  • Willingness and ability to travel 50% of the time

About The Team

JUMP is building the future of urban mobility: shared electric bikes & scooters that are the quickest, most enjoyable, and most empowering way to get around a city. Faster than cars in traffic, JUMP e-bikes and e-scooters are game-changers for local transportation. Founded in 2010, JUMP pioneered dockless bike share and has deployed more than 14,000 bikes in 6 countries. This year JUMP is launching the next generation of bike share in San Francisco, Washington DC, Chicago, and other top tier US markets. Our goal is to transform cities, making them more sustainable, equitable, and livable through electric mobility.

To make this vision a reality, we need to grow our team. We place tremendous value on our company's roots and culture: a mix of ingenuity, controlled chaos, hard work, and sense of purpose. This is a great opportunity to join a rapidly growing team that is shaping the future of transportation

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.