About the Role
At Uber, providing world-class customer support to riders and driver partners is a core feature of our product experience. Delivering this caliber of support isn't easy - it takes leaders who can understand Uber's operations, adapt to our constantly changing business, and help solve problems where no solution currently exists.
We're looking for a Senior Program Manager to join the Global Compliance Support program. This role will standardize and unite our regional operational processes of vetting the identification and eligibility documents (drivers licenses, registration and insurance docs, photos) of our numerous users of our platform (riders, drivers, eaters, couriers, restaurants). This position will help define our operational strategy, lead end to end business transformation, set and meet aggressive goals and manage cross functional stakeholders across Safety, Compliance, Product, Engineering, Legal and Finance.
You will be reporting into the Senior Program Leader of the Global Compliance Program within Community Operations. Your efforts will produce better outcomes for our numerous customers and a faster, more accurate, and more efficient process for the business. This will be a key role with a heavy focus on stakeholder engagement, managing and executing on complex projects and programs, leading cross-functional collaboration, driving regional alignment, and improving processes through data analytics, organization, and teamwork.
What You'll Do
What You'll Need
About the Team
Community Operations is pioneering how Uber manages rider and driver partner support around the globe. Global Compliance Support is a new global program chartered with driving collaboration, providing the business with a consolidated voice, and defining and delivering on a best-in-class customer vetting and verification program. This role will help align and standardize our regional programs around the world.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.