About the Role
Food delivery is often a new venture for our restaurant owners across a wide variety of segments. And UberEATS has also only recently started to understand how to truly partner with businesses. We're at the beginning of a new relationship and an additional revenue stream together--we owe it to our partners ato develop a practice of listening, and we owe it to ourselves to hold siloed organizations accountable for enacting insights.
UberEATS is seeking a Customer Specialist to Build the routine and momentum around listening to the customer, Capture and re-Present customer insights cross functionally, Manage accountability cross functionally and Build customer acumen internally.
As a key stakeholder of the APAC Sales Leadership Team, you'll work closely with the APAC Sales, Sales Operations, Resto Operations, Community Operations and other Support functions to design, coordinate the execution and delivery of all the regional innovation programs & initiatives related to Restaurant Partner Experience. Your intended objective is to create Unrivaled Restaurant Partner Experience and enable UberEATS sales to gain Sustained Competitive Advantage on each APAC market.
What You'll Do
You will provide strategic counsel to the organization leaders and will be responsible for:
Ensure all initiatives issues are addressed properly, efficiently and judiciously, and keep track of progress until resolved
Be a Strategic Planner
Create & update dashboards for Partner Experience key performance indicators review
Be a Manager of Change
Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications
Be a Relationship Builder
What You'll Need
Apologies, but Uber is unable to hire anyone seeking a work pass for this role.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
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