About the Role
The Head of Community Operations, UberEats MEA manages and is responsible for optimizing all of our customers (i.e., eaters, couriers, restaurants) interactions across all channels for the Middle East and Africa. Her/His mission is to deliver a world-class experience for every interaction we have and doing this in the most efficient and lean way possible for all our eaters, couriers, and restaurants. All this is done in a way that establishes trust for our community, which is of paramount importance and integral to the way our customers experience our product. The role involves managing and leading a team of local Customer Strategy & Operations Managers, and building and fostering strong cross-functional relationships with Director-level stakeholders across Operations, Finance, Legal, Marketing, etc.
Ultimately, the Head of Comm Ops Eats will be held accountable for the full suite of support health metrics (e.g., queue health, SLAs, contact volumes, support cost/financials, quality and efficiency) for her/his territory. A strong bias towards data analysis balanced with high emotional intelligence and a strong track record in stakeholder management is crucial to ensuring the optimal experience for our customers - both internal and external to Uber. A strong preference will be given to individuals who have run Customer Operations at scale in a similarly fast-paced environment in the past.
Who you are
What You'll Do
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.