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Uber Expert, In-Person Support - Burbank

Community Operations
in Burbank, California

About the Role

We're looking to grow our support team at our Greenlight location at Burbank, CA. Uber Experts are the face of Uber to thousands of drivers and delivery people, and we're looking for people with excellent communication and problem-solving skills who operate with a customer-first mentality. In this role, you'll be expected to share the economic opportunity to new driver-partners, provide exceptional support to existing driver-partners, and quickly adapt in an ever-growing business. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up. Please note that the Uber Expert position is an hourly customer support role with a set wage. Uber does not provide visa sponsorship and/or relocation support for this role.

What You'll Do

  • Deliver 5-star, in-person support to drivers and delivery people
  • Help drivers sign up and learn about all of the tools they need to be successful on the Uber platform
  • Help existing drivers troubleshoot any issues they experience (i.e. a delayed payment)
  • Stay on top of new Uber policies, procedures, and programs that affect drivers
  • Work with the Driver Operations team to make our support processes even better
  • Assist with events and promotions as needed (occasionally off-site, during off-hours or weekends)

What You'll Need

  • You have some combination of retail, sales, client-facing, and/or customer service experience
  • You're comfortable learning and adapting to new technology
  • You're an outstanding communicator, with the ability to interact and connect with many types of personalities
  • You are willing and enthusiastic about selling our product to potential drivers
  • You're a patient teacher and have a passion for empowering others
  • You're able to quickly and efficiently problem solve and troubleshoot - if you don't know the answer, you know where to look and who to ask
  • You're self-motivated and able to operate independently with minimal oversight

About the Team

Drivers and delivery people are Uber's most important customers, and we're building an outstanding support experience for them at our Greenlight locations. Greenlight locations help new drivers get on the road for the first time and build engagement over time.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.