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Business Analyst, Central Operations

City Operations, Operations & Launch
in Gurgaon, India

About the Role

As an Analyst in the Central Operations team, you will help drive the analysis behind company-wide decisions related to operations, process, and optimization. The right person for this job should have excellent analytical skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information.

About the Team

The Rider Ops team is part of our Central Operations team and is responsible for all rider pricing, engagement, experience, marketplace and loyalty programs. The level and predictability of the price riders see determine how much riders are able to depend on our products. They determine how the value of our products is split between the company, our riders, and, in part, our drivers and whether our markets can function at all.


This team is responsible for increasing rider activity and promoting stickiness. It strives to achieve maximum efficiency out of an annual budget in the hundreds of millions by optimising across various levers such as Pricing, Pool, Promotions and Subscriptions. The team shall also work with various cross-functional teams to ensure a world class experience for the riders on the platform.

What You'll Do

  • Drive analysis on nation-spanning projects and important strategic decisions
  • Coordinate with other members of the Operations Team to measure the impact and efficiency of new products and business processes
  • Develop analytical frameworks to support the company in new markets and products
  • Identify operational weaknesses and help improve or innovate new processes to keep local teams as efficient as possible
  • Create, maintain, and communicate detailed reporting models to assist city-level, regional, and global operations managers

What You'll Need

  • BA/BS/Masters in Economics, Business, Engineering, or other quantitative focus
  • 1+ years of investment banking / consulting / analytical or related experience; high-growth analytics or operations experience a plus
  • Strong communication and organization skills
  • Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength
  • Explorer - the ability to self-serve, investigate and get the data we require will make you much more effective in this role. Self-starter attitude is a must!
  • Exceptional Excel / data management skills - many say they are great at Excel, fewer truly are. Ideal candidate brings some impressive know-how (and the understanding that there's always more to learn)
  • SQL experience a plus

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.