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Global Content Strategist, HR

People, People & Places
in Amsterdam, Netherlands

About the Role

Uber is hiring a Content Strategist to enable an effortless employee experience by leveraging engaging knowledge management strategy, processes and continuous maintenance for our global People Team. In this role you'll work closely with HR program owners and our internal communications team to make information and knowledge about our People programs easily accessible to our 27,000 employees.

The Content Strategist will be responsible for delivering and implementing the content strategy, aligning content operations and driving key SLAs to ensure we reach our operational KPIs. In this highly collaborative role, you will ensure that content is planned and produced to the highest standards influencing the larger network as needed.

What You'll Do

  • Define, implement and maintain a Knowledge Management (KM) infrastructure for HR from an employee-centered mindset
  • Develop content models and organization to support employee self-service goals
  • Oversee and manage the health of our People team presence on the intranet (Confluence) in collaboration with IT, including production, output management and resourcing
  • Oversee and manage reporting of content performance metrics; working with the IT team to ensure we have relevant data for measuring quality of performance
  • Consult with and promote best practices with our People Team on how to create and maintain relevant and helpful content that is aligned both employee-facing and agent-facing
  • Set up strong creation and review processes for People Content and ensure adherence
  • Partner with HR program owners to develop and maintain updated, high-quality, and accurate content
  • Collaborate on the ongoing development of tools/enhancements that ensure content stays organized, interactive, searchable, and relevant
  • Determine and administer appropriate access/permission policies for the People Team

What You'll Need

  • 8+ years experience in Content Management or Strategy, Knowledge Management, Information Architecture, User Experience, Digital Marketing/Digital Media, Program/Project Management, or Communications
  • Familiarity with Atlassian Confluence or other major content management platforms
  • Experience writing and editing for digital media, from feature stories to documentation
  • Customer-centric mindset and commitment to creating a positive user experience
  • Ability to build, grow and maintain important relationships with partners/stakeholders
  • Great written and verbal communication skills
  • Ability to work independently and as part of a team
  • Ability to manage complex projects and convert plans into actions
  • Flexible, with a willingness and aptitude to learn and adapt to change
  • A great attitude and passion to contribute to the future of Uber
  • Bachelor's degree required

About the Team

The People Operations team is responsible for building and scaling the operations infrastructure, upon which Uber's employee experience and people processes can scale. We care deeply about ensuring the most effective experience for our employees, in alignment with the larger business and organizational strategy. Our team is a mix of operations experts and program managers. Our scope offers us the unique exposure to the entire People team ecosystem as well as a vast array of cross functional partners.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.