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Shipper Operations Analyst, Uber Freight

Central Operations, Operations & Launch
in Chicago, Illinois

About the Role

Trucks move everything you buy, why shouldn't booking a truck be as magical as booking an Uber? Uber Freight is seeking analytics-driven project managers who aren't afraid to take on the hairy, complex, and profitable business of trucking and turn it into something simple, thoughtful, and magical.

The fundamental goal of Uber Freight's Shipper Operations Team is to improve shippers' experience of booking a truck for their logistics needs. A Shipper Operations Analyst acts as shippers' advocate among product and operations team at Uber Freight. They will work closely with cross-functional stakeholders on both our Operations and Tech Team to operationalize our product.

What You'll Do:

  • You will have strategic vision, working closely with the Product and Operations teams to launch and operationalize a product from scratch
  • Be a resourceful multi-tasker that supports shippers as well as Ops teams across the org
  • Be the go to person for customer acquisition initiatives
  • Build, track, and communicate a detailed metrics dashboard to make data driven decisions
  • Interface with other functional areas (Engineering, Business Development, People Operations, Product, Legal, Finance etc.) to ensure we are bringing all available tools to bear on our toughest problems
  • Be truth-seeking with data, set high standards for the team to think boldly and creatively and then funnel that energy into concrete processes and execution plans and be efficient

What You'll Need:

  • Minimum 2 years of investment banking / consulting / business intelligence / strategy or related experience; some high-growth operations experience is highly preferred
  • The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
  • The ability to self-serve, investigate and get the data we require will make you much more effective in this role
  • Highly organized, you set high standards across the board - from your own contributions to the people you work with to the products you work on
  • The ability to constantly push toward clarity and delivery
  • Proficient in Excel / SQL / data management
  • The ability to be a clear communicator: You are clear and concise with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights
  • The ability to thrive in a fast-paced environment with minimal guidance

About the Team:

Uber Freight connect shippers with truckers, much like the way that Uber connects riders and drivers. We are a team of sharp, entrepreneurial individuals who are redefining the movement of things around the world. On the Uber Freight team, we fiercely believe that our dedication to transportation technologies will bring more harmonious, highly efficient, and increasingly safer transportation logistics to our roads.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.