About the Role
The role requires someone who can own and take ownership of a complete incident and not just a contact. The team does not deal with issues such as cancellation and route, but more in terms of a rider being harassed or a partner being assaulted.
What You'll Do
* Provide world class customer support through emails and phone calls for companies and their employees
What you will Need:
Preferred Experience and Skills:
About the Team
The COE Specialist Team handles safety concerns that come up on the Uber platform. The team works and manages all complex and critical incidents of this nature. With 2018, being termed as the year of safety, the team is now looking for folks who can contribute to this by helping our clients involved in a safety incident.Aside from safety incidents, you will be in charge of handling and solving rider and driver escalations plus social media escalations.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.