About the Role
Our Regional Community Operations Specialists (Uber) will be responsible for, but not limited to, revising working processes, overseeing customer service team, handling sensitive escalated issues, identifying problems and proposing customer experience solutions.
What You'll Do
* Ensure customer service teams deliver high quality performance
* Handle sensitive cases and potentially emotional riders/ drivers
* Operationalize streamlined customer service processes and policies across multiple platforms
* Conduct updates to ensure customer service teams have accurate and complete Information
* Monitor support operation metrics and identify drivers for performance gaps and fixes
What You Will Need:
About the Team
The COE Specialist Team handles safety concerns that come up on the Uber platform. The team works and manages all complex and critical incidents of this nature. With 2018, being termed as the year of safety, the team is now looking for folks who can contribute to this by helping our clients involved in a safety incident.Aside from safety incidents, you will be in charge of handling and solving rider and driver escalations plus social media escalations.
At Uber, we are all about providing amazing support that establishes trust in our consumers and partners. We invest in customer experience and believe in providing the highest quality service executed in the smartest, most efficient way. We're always looking for unique and exciting ways to solve the most challenging problems consumers and partners encounter.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.