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Sr Project Manager, Workforce Management

in Hyderabad, India

About the Role

At Uber, providing amazing support that establishes trust for riders and driver partners--our community--is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. The Global Network Team is committed to building an efficient network that provides our community with a seamless, prompt, and complete resolution to their concerns - every time.

The Global Command Centre Project Manager will be part of the Global Command Center team (Hyderabad, India). Project Manager will be responsible to deliver high priority projects across the Command Centre scope, which is responsible for providing customer support to the riders and shared functions community. As a member of the GCC WFM Team, you will drive the analysis at regional & global level relating to global business decisions. For this role you should have excellent analytical skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information for stakeholders at all levels of the business.

Who You Are:

  • Superpumped. You are passionate about Uber and our mission, passionate about solutions, and love getting into the weeds on any and all issues.
  • Data-driven and analytical. We run our business on facts and data. You are intellectually inquisitive, capable and down to dive both a mile deep & wide when needed. Understanding queue theory is a plus.
  • Naturally curious. You love learning how things work and you're always looking for ways to innovate. You have the ability to self-serve, get the data and tell the story.
  • Action-oriented. You have a strong bias for action, and can effectively balance the tension between swift execution, high quality work product, and long-term strategic thinking.
  • Hustle. You are scrappy and have the ability to meet goals with limited time and resources.
  • Excellent Communicator. You can distill complicated information into easy, understandable summaries to help keep our stakeholders in the loop and informed.

What You'll Do

  • Facilitate business review processes through sound strategic planning, including managing the process and business leads, providing guidance, and assessing results.
  • Manage global and regional projects, which require data driven insights to inform strategic decisions and improve customer experience while balancing cost and quality of customer support network.
  • Coordinate with other members of the WFM Team to measure the impact and efficiency of new deliverables and business processes
  • Develop analytical and decision frameworks to support product, channel, and site strategies
  • Identify operational weaknesses and help improve or innovate new processes to keep local teams as efficient as possible
  • Build, maintain, and communicate detailed reporting models to assist.
  • Create & maintain Global SOPs/SOWs and getting sign-off from respective stakeholders.

What You'll Need

  • Minimum 9 years of total experience with 3-4 years in project management` / strategic planning / consulting / analytical or related experience
  • Excellent communication and organization skills
  • Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength
  • Ability to work in a matrix organization
  • Exceptional Excel / PPT & data management skills
  • Experience working on Excel/Google sheets.
  • Strategic mindset and the ability to build processes from scratch
  • Ability to derive insights from data and recommend action
  • Excellent Stakeholder Management skills.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.