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Business Analyst - Global Command Centre

in Hyderabad, India

About the Role

Global Command Centre is pioneering how Uber manages rider and driver partner support around the globe and we're looking for a Business Analyst (you!) to provide adequate data analysis to our Capacity Planning & Real Time teams to make business decisions. You would need detailed understanding of call center financials and a clear understanding of business needs.

What You'll Do

  • Provide Daily, Weekly or Monthly reports on Volume, Productivity and Capacity that can be segregated into LOB, site, team lead and/or agent level metrics.
  • Responsible for on-boarding dashboard & other reporting's books for new queues to GCC.
  • Provide analysis on data that will assist in decision making for the workforce and operations teams.
  • Ensure that queries are always up-to-date and up to global standards.
  • Coordinate with other members of the Community Operations team to measure the impact and efficiency of new products and business processes
  • Build, and maintain detailed models/dashboards for city-level, regional, and global reporting
  • Develop analytical frameworks to support the company in new markets and products
  • Identify operational weaknesses and help improve or innovate new processes to keep support teams as efficient as possible

What You'll Need

  • Basic knowledge of SQL, Excel and Google suite
  • Ability to create dashboards with insightful visualisation.
  • Create impactful presentations to share insights and drive recommendations
  • Ability to prioritise and multi-task
  • Flexible to stretch beyond the regular shift hours (when needed) and deliver on tight deadlines, motivated to continuously learn, upskill and help team members
  • 3-4 years of work experience in reporting data using SQL and performing analysis.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.