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Sales Operations Analyst, APAC

Sales, Business Development & Sales
in Gurgaon, India

About the Role

We are looking for an experienced Data Analyst to join our APAC Sales Operations team, who will work to solve complex sales & operational problems and provide in-depth analytical insights. You will develop advanced analytics to increase sales effectiveness, track progress against strategic plans, enable smarter selling, improve tracking our projects etc.

You should have outstanding technical experience, the ability to interpret data in the context of our business, and strong project delivery skills. Through your work, you will become a resident expert on sales metrics & KPI tracking, sales strategy and productivity across multiple countries, teams and product types, leveraging this expertise to help set the direction for our teams to operate.

Lastly, in addition to being a key contributor to our new compensation system implementation, you'll also use your analytical skills to drive performance insights, continually improve and automate current processes, build ad hoc short-term incentives and assist with future compensation plan design.

As part of this team, you will work with stakeholders across Uber Eats to You should have strong technical skills, the ability to interpret data and identify improvements in the context of our business, strong project management skills, and excellent stakeholder communication

What You'll Do

  • Leverage data and analytics to develop an in-depth understanding and narrative of restaurant success (compelling 'stories' and synthesized insights) and identify opportunity areas to enhance restaurant partnership
  • Define KPIs and develop dashboards to track team and business performance. Help manage our business' sales health, executing on processes and projects to shed visibility on where we are successful and how we should improve
  • Work directly with Sales, Operations and Sales Operations leaders on projects that provide insights to understand the business context and market opportunity, and utilize analytical frameworks to support decision-making.
  • Partner closely with Finance, Product, Data Science, Marketing, Operations, and Business Systems to ensure insights inform broader strategic initiatives
  • Own our sales productivity stack and help design our process architecture hand-in-hand with our internal Tech Systems team
  • Understand and represent the many needs of our sales team while managing and driving sustainable investments in processes and systems
  • Serve as an advisor to our many cross-functional partners to help them interpret and collaborate with our sales data

What You'll Need

  • Bachelor or advanced degree in Business Analytics, Statistics, Mathematics, Physics, Econometrics, or equivalent
  • 4+ years of relevant experience
  • Strong data analytics skills:
    • Advanced in SQL - ability to import & join data, build complex tables & queries, and automate processes
    • Advanced in Excel
    • Experience with Python and/or R
    • Experience with building automation scripts or web applications is a plus
    • Experience with text mining and text-matching techniques is a plus
    • Proficiency with Tableau or other dashboarding tools is a plus
  • Ability to translate complex analytics into clear, concise and actionable communications
  • Ability to work with cross-functional stakeholders and apply project management skills to deliver business relevant outcomes
  • Preferred - understanding of Salesforce.com
  • Self-starter and a "driver" personality by constantly pushing toward clarity and delivery
  • Skilled at balancing between short-term needs and long-term investments; thrives on change and comfortable with ambiguity
  • Excellent written and verbal communication skills to technical and non-technical audiences, as well as stakeholder management and project management

About the Team

With Uber Eats, we're building Uber's newest and fastest growing business, spanning 180+ cities across all six continents in two years. Today, Uber Eats is available across many parts of APAC including Mumbai, Hyderabad, Chennai, Bangalore, Tokyo, Hong Kong, Auckland, Wellington, Sydney, Perth, Brisbane, Adelaide and Melbourne -- and we're just getting started. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.