About the Role
We're looking to grow our team of support rock stars at our Greenlight locations. Uber Experts are the face of Uber to thousands of our driver-partners, and we're looking for people with strong communication and problem-solving skills who operate with a customer-first mentality. In this role, you'll be expected to share the economic opportunity to new driver-partners, help onboard new driver-partners, provide exceptional support to our existing driver-partners, and quickly adapt in an ever-growing business.
This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.
What You'll Do
Deliver 5-star, in-person support to our driver-partners
Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
Deliver info sessions to group of new drivers to set them ready to drive and to properly use the app
Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)
Help brand the Uber name and get driver-partners excited to be on the road
Stay on top of new Uber policies, procedures, and programs that affect driver-partners
Contribute with valuable insights from the business to improve the driver experience through the Operations Team
What You'll Need
Passion for empowering others
Ability to quickly and efficiently problem solve and troubleshoot - if you don't know the answer, you know where to look and who to ask
Ability to identify pain points and propose solutions
Bonus Points If
About the Team
Uber's driver-partners are our most important customers, and we're building an outstanding support experience for them at our Greenlight locations. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.