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Operations Manager, Eater Growth - Uber Eats

City Operations, Operations & Launch
in Kiev, Ukraine

About the Role

The Operations Manager, Eater Growth role is responsible for the growth and engagement of eaters, a customer vertical critical for our marketplace to grow.

The Operations Manager will design and execute projects focused on delivering a great customer experience to our consumers. This role would be a critical support to the GM Ukraine in forming a view on key value drivers that will help us grow the value of each eater / consumer (frequency + value). It will also run independent projects, always looking to improve efficiency and solve problems which arise in this high change environment, this role is dynamic and fast-paced.

What you'll do

  • Develop and execute eater growth strategy - pricing, loyalty, tactical awareness, incentives strategy, core experience initiatives and a number of growth opportunities to attract and retain eaters
  • Plan and execute a calendar of eater focused activities, managing a promotion budget being mindful of efficiency
  • Deeply understand the customer experience for our users with the focus on the Eaters, our end consumer
  • Leverage creative problem solving to unlock new eater segments
  • Seek out business partnerships in order to reach new target eaters (i.e, Universities, Companies)
  • Own and drive projects related to customer experience, safety, compliance and quality
  • Work closely with cross-functional teams to achieve common goals. Important stakeholders for Eater Growth are marketing, sales, strategy, marketplace, global product among others.

What you'll need

  • Strong familiarity with and passion for customer experience and empathy for our users
  • Strong project management skills that enable you to work with multiple teams
  • Be passionate about analysing data and developing cohesive conclusions
  • Be comfortable with ambiguity in a fast-paced environment
  • A proactive approach to solving problems and finding solutions
  • Background in customer growth strategy and execution - marketing, loyalty, pricing, customer service
  • SQL knowledge

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.