About the Role
At Uber, providing world-class customer support is a core feature of our product experience. Delivering this caliber of support isn't easy - it takes leaders who can understand Uber's operations, adapt to our constantly changing business, and help solve problems where no solution currently exists. The Money Platform Program Leader will develop and lead efforts to build, operate, scale and improve the customer experience and support operations for Money Platform users in the US and Canada.
This role demands both, seeing the big picture and identifying strategically important problems, as well as the ability to dive deep into opportunities for meaningful operational and product changes. You should be comfortable in uncharted territory as we are embarking on building novel solutions for our users in a multi-modality world. This is a highly cross-functional role and you will work closely with the other internal members of the Comm Ops team as well as other key stakeholder groups (Fintech, Finance, Ops, Product, Global CommOps, S&P, A&I, etc) to define and implement the desired service experience in the US & Canada.
For this role you should have strong leadership and communication skills backed by a strong analytical ability, and excellent time-management and organizational skills. We're looking for someone who can set a vision and can solve problems from 30,000 feet as well as be able to dive deep into the details at once.
What You'll Do
What You'll Need
About the Team
This role sits within the US & Canada Uber Rides Comm Ops team, which is responsible for the customer support experience for all Uber Ridesharing users in the US&C region.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.