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Restaurants Operations Coordinator - Onboarding

City Operations, Operations & Launch
in Johannesburg, South Africa

About the Role

The Restaurant Operations Coordinator role is a unique opportunity to have a direct impact on the success of Uber Eats in South Africa. The Restaurant Operations Coordinator will support the South African business and Restaurant team by efficiently onboarding new restaurants to our marketplace to ensure they are set up for success and working in collaboration with different teams to implement initiatives that impact restaurant onboarding and the early stages of a restaurants' journey.

This role calls for a combination of communication and stakeholder management skills, data and process-driven thinking, and the ability to work with teams from across the business. Further, as Uber Eats is a new business and remains a fast-paced environment, we are looking for a highly adaptable candidate who is able to switch between long-term thinking one moment and pivot into rapid, tactical actions the next.

What You'll Do

  • Restaurants Onboarding: Own the planning and execution of restaurant onboarding until the first order is completed to ensure restaurant partners are set up for success
  • Develop & Optimise Onboarding Processes: You will develop new processes and/or continuously improve existing processes to allow the business to efficiently operate and grow
  • Develop Dashboards & Tools: Build and run reports and dashboards to produce data-driven insights for restaurant onboarding
  • Run Cross Functional Projects: Own tactical restaurant operations projects from planning to execution and collaborate with multiple stakeholders (Sales and Account Management) as needed
  • Hustle: Proactively work to remove obstacles and enable forward momentum and progress. Manage issue escalations and provide support to teams balancing contending priorities
  • Take ownership: Take ownership of Uber Eats in your country and do everything you can to enhance the quality of our services.
  • Develop and Maintain Playbooks: Ensure rapid testing of new practices; document and share learnings to help shape the future of our product

What you'll need

  • Minimum 2-4 years of business consulting, data analytics, or related experience in a rapidly changing environment; Evidence of complete ownership of a multifaceted project with many stakeholders highly valued
  • Strong analytical ability: Evidence of effective modelling to facilitate decisions; ability to draw key insights from analysis; knowledge of SQL; experience with other statistical packages or basic programming skills is highly regarded
  • Creative mindset: Innovative problem solver who is not afraid of creating and implementing new market strategies that help with rapid scaling and growth
  • End-to-end process ownership: Understands what a robust process looks like and can build, iterate and automate process in a scalable and efficient way
  • Effective collaboration and communication: Stellar relationship building skills and the ability to collaborate across functions and levels, from communication to execution

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.