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Community Operations Manager, Center of Excellence, Limerick

Community Operations
in Limerick, Ireland

About the Role

At Uber, providing excellent support that establishes trust for riders and driver partners-our community-is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. We're looking for a Community Operations Manager to develop and lead our support efforts.

This will be a managerial role with a heavy focus on people management, data analytics, and continuous process improvement, so those interested should be excited to demonstrate those skills and be eager to lead.

What You'll Do

  • Be tasked with scaling support in an innovative way at a company that's growing rapidly and changing constantly.
  • Proactively lead, motivate, and develop high performing teams within a time-sensitive and exciting environment to deliver on operational KPIs.
  • Set up career development plans, be responsible for managing Team Leads, and help develop them into talented people managers. You will be managing up to 5-7 Team Leads, who will each be managing up to 10-15 team members. These team members are at the forefront of our business, answering our community's questions and tending to their needs.
  • Dive deep into the numbers and make data-driven decisions and process improvements.
  • Be a passionate advocate for all riders and driver partners and answer any questions that come your way in an exciting, fast moving environment.
  • Be a Subject-Matter Expert (SME) on your team's processes and policies.
  • Be responsible for identifying trends within your team's' performance as well as overall support trends.
  • Drive continuous process improvement to deliver a consistent world-class experience.

What You'll Need

  • 3 years minimum of Experience within a Customer Service environment and people management experience
  • Fast paced and large scale customer service environment experience will be very beneficial
  • Experience of managing managers will be critical for this role

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.