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Seoul Support Center Team Lead II

Community Operations
in Seoul, Korea, Republic of (South Korea)

About the job

Uber's driver partners and delivery partners are very important customers, and we're creating a best-in-class customer service experience for them. Greenlight locations (Customer Support Centres) help new driver partners and couriers get on the road for the first time, build engagement with the platform over time, and provide a home base for their community.

We're looking for a Customer Support Centre Supervisor ( Team Lead II) to support the day-to-day operations of our local Greenlight location. We're looking for an experienced team leader who operates with a customer-first mentality. In this role, you'll help to mentor and directly lead a team of Experts and Team Leads on how to best build Uber's relationship with driver partners & delivery partners, support their operational needs, and guide day-to-day operations of the Greenlight centre. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.

What You'll Do

  • With the Greenlight Manager, ensure we deliver on service delivery metrics across safety, quality and efficiency
  • Own training, mentoring, and guiding Uber Experts to strengthen quality and efficiency metrics
  • Manage hiring, scheduling, attendance, and general administration of Uber Experts and Team Leads
  • Implement local and regional project work to improve processes and the facility on behalf of Uber Experts and partners

What you'll need

  • At least two years of relevant operational or retail experience
  • Solid understanding of retail / customer service operations
  • Demonstrated background in solving complex customer problems
  • Team coaching and leadership experience in a fast-paced environment
  • Demonstrated experience in operational or process improvement
  • Native level Korean fluency and Business English level required

About the Team

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.