About the role:
We're looking for a seasoned customer operations manager who is passionate about optimising operations, delivering best practice customer experience and driving change effectively across a region. In this role, you'll look at ways to constantly improve the support centre operations through data analysis, process re-engineering and driving effective change management to embed the processes. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.
What You'll Do
About the team:
Uber's driver partners and delivery partners are very important customers, and we're creating a best-in-class customer service experience for them. Through Greenlight locations, we are able to engage with driver and delivery partners in-person, helping them get on the road, engaging them throughout their lifecycle, and being the physical representation of the Uber brand in cities.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.