About the Role
North America Community Operations (NA CommOps) is part of the Global Community Operations organization which provides premier customer support to riders and driver partners. The North America Centers of Excellence team is a core part of the NA CommOps organization. The NorthAM Centers of Excellence are responsible for Uber's most complex customer support, including incubating customer support for new and innovative products, concierge support for riders, partners and businesses, escalations and investigative lines of business.
This team focuses on providing the highest level of customer support and improving the business by feeding insights to stakeholders across the business. The Project Manager will support these initiatives by project managing key initiatives that impact employees supporting this work and lines of business within the NorthAM COEs.
What you'll do
What you'll need
Bonus Points if
About the Team
Uber COEs are contact management centers dedicated to providing world-class customer support to riders and drivers. Uber relies on the COEs to provide support for our community's toughest issues types, handle escalations from our tens of thousands of business processing outsourcing (BPO) agents, and provide an environment to pilot support for new products or test new support modalities or processes. The project management team will manage projects related to these objectives as well as any initiative for adding a new system/tool that impacts or changes the operational system of the COE, and any project impacting the employee experience in the COEs.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.