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Learning Specialist I - Visakhapatnam

Community Operations
in Visakhapatnam, India

About the Role

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 600 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.

What You'll Do

  • You'll be tasked with scaling critical support learning programs in an innovative way at a company that's growing like crazy and changing constantly.
  • Work cross functionally across COE/ BPOs to improve COSs/CSRs learning experience and knowledge of internal and external tools and products
  • Collaborate with the COE Operations, Business Performance team(Learning & Quality), and the CommOps team to identify gaps regarding training needs; curriculum design; development; and delivery in order to create relevant solutions for the business
  • Facilitate new hire and continuous learning programs to develop participants' competencies and to help learners meet specific performance expectations
  • Own the hyper-local content updates and ensure knowledge checks and assessments to validate and reinforce learning transfer
  • Modify training programs, as necessary, to ensure consistency with Uber culture; quality standards; and local context
  • Monitor linkage between curriculum and improved learner job performance
  • Support trainees on the job, ensure that learning translates to performance, and evaluate learning and use evaluation and feedback to improve learning and/or develop additional material
  • Conduct additional research prior to leading learning-related change initiatives
  • Build an efficient and scalable learning program that facilitates the evolution of our support system and customers (both internal and external)
  • Be proactive in mastering skills across LOBs
  • Be a passionate advocate of your Community Operations organisation by owning the learning development of their support team
  • Have a flexible work schedule, be available to work on weekends; in the evenings; with a variable schedule; and travel as necessary to meet the demands of the business, flexible to work in a 24X7 environment.
  • Own APAC Learning solutions projects, from creation to wrap up. Driving improvement in APAC COE Operational metrics.

What you will Need:

  • A Trainer who maintains the spark: You're at ease standing in front of a group and explaining the inner workings of support at Uber. Should focus on skill of knowledge transfer more than confidence to speak in front of a crowd
  • A Self Starter that stays ahead of trends: You're ready for the autonomy that comes with building a new process at Uber.
  • Who can model excellence: You're able to inspire, energize, excite, empower, and model what you expect your participants to do.
  • Analytical: You can make sense of complex data sets to find root causes for training/learning issues, and can use this data to identify people who may need retraining or remediation.
  • A Team Player: You're a natural at collaborating across functions or regions to get the best possible outcome for your training.
  • Poised: You're cool and calm under pressure; you follow through on tasks and look for opportunities to step up to new challenges.
  • Process driven: You have superior organisational skills and look at the best way to iterate on things to make them more efficient.
  • Naturally curious and a life-long learner: You love learning how things work and you're always looking for ways to make the learning experience better. You enjoy testing different support strategies and tracking the results.
  • Motivated: You understand the impact of a highly satisfied and excited crew of users; and you are insistent about nailing and addressing issues.
  • Problem Solver: Best to add problem solver, and orientation towards continuous improvement
  • Skill and passion: Passionate about training, with skills and understanding of curriculum and learning program development and facilitation
  • Positive influencer: A strong advocate of positivity and hard work, strong influencer, a strong people person
  • Thorough and proven knowledge of service support: Have a strong hold and be a SME on service-specific support

What You'll Need

  • 1 Minimum Years of Experience with training/Operations

About the Team

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 600 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.