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Operations Manager, Ukraine - Uber Eats

City Operations, Operations & Launch
in Kiev, Ukraine

About the Role

Uber Eats is looking for an Operations Manager who can have a direct impact on the success of one of Uber Eats' largest countries. The Operations Manager will join one of the specialized teams which will have a focus into either city management/marketplace reliability/restaurant operations, owning critical projects from conception to execution and jumping on challenges as they emerge.

This role calls for a combination of project and stakeholder management, strategic thinking, analytics and strong operational execution. Further, as Uber Eats is a new business and remains a fast paced environment, we are looking for a highly adaptable candidate who is able to switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions the next.

What You'll Do

The Operations Manager will be responsible for creating strategies, managing projects and building insights to ensure we create the best possible Uber experience for our couriers. From optimising and improving our onboarding processes, to working with partners to deliver value to our couriers, you'll be helping to drive Uber Eats' growth forward. You'll be required to use data to identify operational weaknesses in the delivery experience and build scalable processes, and work across the business with a number of internal and external stakeholders. You will be responsible for ensuring balanced operation of the Marketplace, the attraction of Eaters, growth of their engagement and their retention.

What You'll Need

  • At least 3 years experience in operations management, management consulting, investment banking, strategy work in a large business, or of growing a startup
  • Great project manager who can create meticulously detailed execution plans for large-scale projects and then deliver them to plan regardless of any surprises or ambiguity along the way
  • Empathetic in dealing with different people. Able to quickly build relationships with external partners, couriers and internal stakeholders with no problem
  • Data-driven decision making mentality and sound commercial judgment through analytical thinking to assess project performance and financial viability. Advanced excel modelling skills necessary, SQL knowledge advantageous.
  • Desire to work closely with product and technical teams to develop products critical to our operations
  • Resourceful, go getter - Uber is committed to constant improvement. You're excited to create value for the business and designed processes, analysis and operations that can scale
  • Creative mindset that enjoys experimentation and is willing to take bold bets despite risk of failure
  • High adaptability to change and ability to execute quickly. Able to pivot quickly from long-term thinking to immediate action tactical response
  • Passionate about food, and excited about Uber Eats prospects for the future and a believer in the value that Uber Eats brings to our cities

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.