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Complex Claims, Cargo Advocate

Insurance, Safety, Security & Insurance
in Chicago, Illinois

About the Role

The Cargo Claims Advocate will ensure the proper and efficient handling of cargo claims with the aim of maintaining good shipper and carrier relationships, all in accordance with applicable legal, insurance, and contractual requirements.

The candidate will be at the ground-level of a fast growing claims organization designed to help support the various challenges surrounding the business, especially with respect to claims. Uber Freight is one of our largest strategic bets and the need for a strong claims organization will help the business understand the various risks when it comes to working with various shippers or motor carriers. As Uber Freight continues to scale and grow, this team needs to support all facets of the organization with solutions designed to minimize risk.

What You'll Do

  • Ensure that Uber Freight cargo claims are well handled from both a customer experience and a claims cost management standpoint
  • Analyze data from incidents, notice of intent and cargo claims from customers, shippers, consignees, and carriers relating to cargo loss incidents and determine the claim's validity
  • Determine next steps and order inspections in order to support the claim with the customer or carrier in an effort for resolution. Evaluate police and independent inspector reports, including video, written incident reports, etc. in claim resolution
  • Notify customer and carrier of claim filings and/or determinations and work with the customer and carrier to understand filing requirements, burdens of proof, and other fundamental aspects of cargo claim resolution
  • Work closely with other key teams including, Insurance, Account Management, Carrier Operations, Carrier Quality, Finance, Legal, and Compliance
  • Ensure all prevention, settlements, inspection, pre and post investigation activities and methods comply with required and applicable rules and regulations
  • Use data, statistical and trend analysis, and observation analysis to identify the root cause of freight damage exceptions and recommend countermeasures to address or mitigate damage occurrence and liability exposure

What You'll Need

  • Bachelor's Degree or equivalent
  • Minimum 3 years experience handling cargo claims
  • Impeccable written and verbal communication skills
  • Strong analytical and problem-solving skills
  • The ability to negotiate and resolve conflict

About the Team

The Cargo Claims Advocate will ensure the proper and efficient handling of cargo claims with the aim of maintaining good shipper and carrier relationships, all in accordance with applicable legal, insurance, and contractual requirements.

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