About the Role
We are seeking a passionate, deeply analytical, collaborative, innovative and results oriented leader to take on the role of Lead, Core Support for Community Operations, India S.A. In this role, you will be focused on scaling support in an innovative and cost effective way by leveraging next generation technologies to build a sustainable support model that delivers world-class customer experiences.
At Uber, providing world-class customer support to riders and driver partners is a core feature of our product experience. Delivering this caliber of support isn't easy - it takes managers who can understand Uber's operations, adapt to our constantly changing business, and help solve problems where no solution currently exists.
At cornerstone for this is understanding the root cause for the issues riders and drivers face and providing insights to our customer obsession, operations and product teams to continuously improve the system. Your mission is to deliver a world class experience for every interaction we have and doing this in the most efficient and lean way possible for all our riders and driver partners.
You also need to ensure that your team and you provide meaningful insights to operations and product. You would be required to project manage these impactful initiatives that would improve the platform experience.
Who you are
What You'll Do
What You'll Need
Bonus Points If
About the Team
Community Operations is pioneering how Uber manages customer and partner support around the globe. The team you will join has one mission: make Customer and Partner Experience our #1 competitive advantage without compromising financial sustainability. You and your team will champion this mission every day until there are no doubts it's a reality.
As ears and eyes for Uber, we are responsible for providing empathetic support to riders and drivers, while working with the operations teams to continually provide insights and continuously improve the experience.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.