About the Role
Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered, or getting to and from the airport, Uber is becoming part of the fabric of everyday life.
As Uber continues to expand its services and technologies around the world, the Community Operations (CommOps) team is looking for a highly motivated hands-on leader who thrives in a fast-paced cross-functional environment and is excited to improve how our Compliance-related customer support.
As a Compliance Program Manager for the US & Canada, you will serve as a process-design and industry expert who will manage and optimize Compliance-related customer support areas, such as our document review, background check, or identity programs. All driver and delivery partners are expected to meet certain requirements to use the Uber platform, and we have a large (and growing) team of support agents tasked with reviewing these items and supporting partners through the process. A highly cross-functional role, you will coordinate across a number of internal teams including product, safety, legal, and operations. You will be responsible for driving strategic improvements to the quality and efficiency of our compliance support, while you cultivate and manage relationships with other key stakeholders and develop a scalable strategy to ultimately ensure our compliance processes are both user-friendly and legally rock-solid.
About the Team
Our team is focused on improving the driver-partner experience through high quality communication based on timely and accurate document and background check processing. These efforts also extend to validating partner identity to ensure trust in the security and integrity of accounts. Compliance is a key company priority and a core part of our values to always do the right thing. With everything at Uber, our work has a direct impact in the real-world, enabling thousands of people access to earnings opportunities and supporting a network that has changed transportation in cities around the world.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.