About the Role
The Strategic Insights Associate will be part of the Strategy and Planning Team and will focus on taking a data driven approach to drive decisions and mid-long term strategy changes critical to the success of our support organization. He/She will be first and foremost a strategist, using a deep knowledge of the product, a real passion for problem solving and strong customer support, and data skills to tackle key challenges that will define/shape how we define the customer support experience we deliver and that are simultaneously the best for the business and the customer.
He/She should have a strategic mindset, strong analytical skills, excellent time-management and stakeholder management, a creative and problem solving attitude, and the ability to clearly communicate and present information. SQL expertise is a MUST.
What You'll Do
What you'll need.
About the Team
At Uber, providing extraordinary customer support to riders and driver partners is a core feature of our product experience. The Community Operations team is pioneering how Uber manages rider and driver support around the globe during our most critical incidents and accidents. Delivering this support isn't easy - it takes leaders who can understand Uber's operations, adapt to our constantly changing business, and help solve problems where no solution currently exists.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.