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Eater Operations Manager

Central Operations, Operations & Launch
in Sydney, Australia

About the Role

In Eater Operations, we are responsible for growth and engagement of eaters, a customer vertical critical for our marketplace to grow.

The Uber Eats Central Operations Manager within Eater operations will design and execute projects focused on delivering a great customer experience to our consumers. This role would be a critical support to the Head of Eater in forming a view on key value drivers that will help us grow the value of each eater / consumer (frequency + value). It will also run indiependent projects, always looking to improve efficiency and solve problems which arise in this high change environment, this role is dynamic and fast paced.

What You'll Do

  • Deeply understand the customer experience for our users with the focus on the Eaters, our end consumer
  • Drive improvements through data-driven analytics and creative problem solving
  • Own and drive projects related to customer experience, safety, compliance and quality
  • Work closely with cross-functional teams to achieve common goals. Important stakeholders for Eater Operations are marketing, sales, strategy, global product among others.

What you'll need

  • Strong familiarity with and passion for customer experience and empathy for our users
  • Strong project management skills that enable you to work with multiple teams
  • Be passionate about analysing data and developing cohesive conclusions
  • Be comfortable with ambiguity in a fast-paced environment
  • A proactive approach to solving problems and finding solutions
  • 5 Minimum Years of Experience with Analytics; Strategy; Operations; Project Management

About the team

The ANZ Eats Central Operations team works with our City teams across Australia & New Zealand to focus on business growth and ensure our customers have a seamless experience across the region. Internally, the team collaborates closely with others across the region as well as the globe, to ensure we are building a product that is consistently efficient and enjoyable.

The ANZ Eats Central Operations team is broken into 4 verticals: Delivery Partner Access, Compliance and Experience, Eater Operations, Restaurant Operations and Marketplace. Each vertical owns a core part of the region's operations and plays a quarterback role in many major cross functional initiatives.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.