About the Role
Community Operations is pioneering how Uber manages rider and driver partner support around the globe. We're looking for a Bilingual Quality Specialist, to join the Service Quality Team in Phoenix, Arizona (201 E. Washington St) to contribute to Uber's goal of providing world-class customer support by identifying areas of opportunity and strength through consistent contact review.
The Bilingual Quality Specialist is responsible for identifying gaps in support responses and rider/partner experience. How? By evaluating customer support contacts to ensure the support offered provides resolution to the customer's issue, the proper mechanics are followed, and by identifying strengths and opportunities of individual performers.
The ideal candidate is a methodical but creative thinker who has a passion for process improvement. The team member must thrive in the type of environment that is ambiguous, fast paced, and where the only thing that is consistent is change. Many of the challenges we face have no textbook solution, so the ability to invent is critical.
What You'll Do
What You'll Need
Bonus Points If:
About the Team
The quality team is dedicated to providing world-class customer support to customers of all Uber products. Uber relies on the quality team to measure the consistency of our support across all languages, modalities, and issue types.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.