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(Sr) Automation Analyst, Uber Eats - EMEA

Central Operations, Operations & Launch
in Amsterdam, Netherlands

About the Role

The (Sr) Automation Analyst role is a unique opportunity to be on the ground floor building a new vertical within the Uber Eats business. You will be responsible for identifying strategic, scalable processes with local operation teams to automate and execute end-to-end across the region. With clear goals of driving efficiencies (headcount and spend) and improving the customer experience, you'll have flexibility in figuring out the top projects we need to be prioritizing as a region.

Technical capabilities are a must as most of the team's projects are written in Python. There will be continuous opportunities to work with HQ product teams to transition many of your projects or insights for further product development.

This team needs to be opportunistic, identifying not only current processes but also think outside the box for new ideas that can be built to accelerate growth, increase profitability, or improve the customer experience.

What You'll Do

  • Work closely with local operations teams to identify scalable processes to pull out of cities to own, manage and automate end to end (and then transition where necessary to global product teams)
  • Proactively identify opportunities to accelerate growth within the region through automation
  • Collaborate with other regions (APAC, LatAm and US+Canada) to share insights and work through the potential for global process execution
  • Monitor and measure impact of your initiatives to show value created through headcount/spend efficiencies or an improved customer experience

What You'll Need

  • At least 2 years of experience with strong computer science knowledge and previous experience creating automated processes within a business environment for the Automation Analyst position.
  • At least 5 years of experience with strong computer science knowledge and previous experience creating automated processes within a business environment for the Sr Automation Analyst position.
  • Unparalleled business judgement and critical thinking skills, with the ability to use data to quickly establish highest value priorities and develop a strategy to pursue them
  • Experience working closely and communicating effectively with diverse set of stakeholders in an ever-changing, rapid growth environment with tight deadlines

About the Team

The Regional Operations - Automation team is a newly formed team whose mission is to ensure we are finding ways to create headcount and spend efficiency for the Eats EMEA business. This includes a strong focus on automation, being opportunistic and working closely with local teams to find ways to drive creative solutions requiring less human power. This is an operating/product/tech role with accountability for EMEA KPIs related to headcount and spend efficiency. The team is based in Amsterdam.

About Uber

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.